Pfeiffer's Classic Activities for Improving Interpersonal Communication

ISBN: 9780787969264

出版社: John Wiley & Sons Inc

出版年: 2003-12

页数: 432

定价: $ 169.50

装帧: HRD

内容简介

Pfeiffer s Classic Activities for Interpersonal Communication is a comprehensive resource filled with ready-made learning activities that you can immediately put to use in your ongoing effort to maintain and improve workplace communication. This important collection of timeless activities brings together classic resources drawn from more than thirty years of the Pfeiffer Annuals. Editor Jack Gordon, former chief editor of Training Magazine, has selected experiential learning activities, instruments, and discussion resources that both new and seasoned trainers can rely on to enhance training events on communication, customer service, sales, teamwork, or management development. Pfeiffer's Classic Activities for Interpersonal Communication includes Tools and information about how personality types and cultural or gender differences influence communication Experiential learning activities that build awareness of nonverbal communication Activities designed to encourage trust and openness in work groups Data about the emotional factors that interfere with clear speaking and effective listening Tips for giving performance feedback to subordinates Explanations of why trust and openness are preconditions for effective communication Advice for using personality typologies in communication-skills training