Oakland on Quality Management, Third Edition_图书大全
Oakland on Quality Management, Third Edition
ISBN: 9780750657419
出版社: Butterworth-Heinemann
出版年: 2004-10
页数: 488
定价: 623.00元
装帧: HRD
内容简介
'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality.
The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.
* Tested amongst practitioners at a series of conferences
* Written by John Oakland, the best-selling author of 'Total Quality Management', in his usual down-to-earth practical style
* Suitable for MBA students as well as practising managers
