Seamless Government

副标题: A Practical Guide to Re-Engineering in the Public Sector (Jossey Bass Public Administration Series)

ISBN: 9780787900151

出版社: Jossey-Bass

出版年: 1994-09-05

页数: 320

定价: USD 40.00

装帧: Hardcover

内容简介

Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.