The Civility Solution

副标题: What to Do When People Are Rude

ISBN: 9780312368494

出版社: St. Martin's Press

出版年: 2008-6-10

页数: 192

定价: USD 19.95

装帧: Hardcover

内容简介

In "Choosing Civility", p.m. Forni established himself as a respected authority on civil behaviour. In "The Civility Solutions", he puts his ideals to work by showing us what to do when confronted with rudeness. Rudeness begets rudeness and, in over seventy different examples, Fomi shows us how to break the cycle by being both assertive and civil. Considering situations such as a salesperson ignoring your requests, a car that cuts in front of you on the road, a neighbour's dog that soils your lawn or being reprimanded publicly by your boss, Fomi presents solutions that reinforce good behaviour and make our world a more civil place.