Action Tools for Effective Managers
ISBN: 9780814470299
作者: GOOTNICK
出版社: AMACOM
出版年: 1999-12
页数: 208
定价: $ 21.41
装帧: Pap
内容简介
All day long, managers deal with one challenge or another: complaints from staff, delegating work no one wants to do, jealousy and hurt feelings, performance reviews, even "small" problems like telephone abuse. It's exhausting! This book gives time-pressed managers succinct, pragmatic tools for taking action instantly on more than 65 common problems. For each problem, the book presents: 1. A brief case study that demonstrates the on-the-job problem in clear, human terms that anyone can relate to 2. Insightful analysis of the case study, explaining the issues that need to be addressed 3. Specific tools that help solve the situation, including step-by-step guidelines, checklists, standard procedures...and lots of practical advice.