Design for Six Sigma for Service

ISBN: 9780071445559

作者: Kai Yang

出版社: McGraw-Hill Professional

出版年: 2005-8

页数: 512

定价: $ 107.35

内容简介

The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike "Design for Six Sigma a Roadmap for Product Development", this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.