Transactional Six Sigma and Lean Servicing

副标题: Leveraging Manufacturing Concepts to Achieve World-Class Service

ISBN: 9781574443257

出版社: CRC

出版年: 2002-06-13

页数: 271

定价: USD 74.95

装帧: Hardcover

内容简介

This ground breaking "how to" book is a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean Servicing techniques have been implemented and proven effective in achieving substantial documented results. The author covers both theory and practical application of Lean Servicing, Six Sigma DMAIC and Six Sigma DFSS concepts and methods that can be used effectively in service organizations to achieve reduced costs and a new level of service excellence.