Delivering Profitable Value

ISBN: 9780738201627

出版社: Perseus Books

出版年: 2000-1

页数: 340

定价: 225.00元

装帧: Pap

内容简介

"Not another empty call for 'obeying the customer,' this book offers a comprehensive framework and approach by which the entire organization can learn to discover the end-result experiences that customers truly value, and then reinvent the business based on those discoveries." -Stephen A. Furbacher, President, Dynegy Midstream Services, Limited Partnership