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SERVICES MARKETING INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM

ISBN:9780071199148

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SERVICES MARKETING INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM


Who Stole My Customer?

ISBN:9780131453562

Who's stealing your customers? Why is it happening? How can you stop it? These are the toughest que...

Who Stole My Customer


Perfect Customer Care

ISBN:9781844131532

Customers don't come back with those valuable repeat orders unless you show them you care about the...

Perfect Customer Care


branded customer service

ISBN:9781576752982

Publisher Comments: Branded Customer Service breaks new ground with an assertion that br...

branded customer service


The Handbook of Online Marketing Research: Knowing Your Customer Using the Net

ISBN:9780071361149

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The Handbook of Online Marketing Research Knowing Your Customer Using the Net


CUSTOMER AT THE CROSSROADS

ISBN:9781583760802

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CUSTOMER AT THE CROSSROADS


The Ten Demandments: Rules to Live By in the Age of the Demanding Customer

ISBN:9780071427357

Are you truly ready to hear what makes customers tick and what ticks them off? The Ten Demandments ...

The Ten Demandments Rules to Live By in the Age of the Demanding Customer


Customer Chemistry

ISBN:9780658001444

This book explains a proven program for identifying - and focusing on - your best customers. It's t...

Customer Chemistry


CUSTOMER DIFFERENTIAL

ISBN:9780814406229

This text provides step-by-step guidelines for implementing customer relationship management (CRM) ...

CUSTOMER DIFFERENTIAL


Killer Customer Care

ISBN:9781891984860

Kill the Competition--With Customer Care! What is the Ultimate Competitive Advantage? Loyal Custome...

Killer Customer Care


Customer-centered Product Development

ISBN:9780814405680

"Never time enough to do it right, but always time enough to do it over."In today's" "faster-better...

Customer centered Product Development


CUSTOMER-CENTRIC PRODUCT DEFINITION

ISBN:9780814406687

Drawing on techniques developed by experts from MIT, The University of Chicago, and the Center for ...

CUSTOMER CENTRIC PRODUCT DEFINITION


Customer Service Training 101

ISBN:9780814472903

If the true face of any organization is its customer service people, then nothing is more important...

Customer Service Training 101


CRM at the Speed of Light, Third Edition: Essential Customer Strategies for the 21st Century

ISBN:9780072231731

Updated to reflect the major changes in Customer Relationship Management (CRM) in the last few year...

CRM at the Speed of Light Third Edition Essential Customer Strategies for the 21 st Century


Customer Relationship Management

ISBN:9780071379540

This reader-friendly series is must read for all levels of managers All managers, whether brand-...

Customer Relationship Management


Love Thy Customer

ISBN:9780071448024

In today's consumer-driven market, the first commandment is love thy customer. As highly sought-aft...

Love Thy Customer


The Customer Response Centre Handbook

ISBN:9780074709788

The Customer Response Management Handbook is your one-stop reference for building, rebuilding and i...

The Customer Response Centre Handbook


CUSTOMER RELATIONSHIP MANAGEMENT

ISBN:9780070435049

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CUSTOMER RELATIONSHIP MANAGEMENT


CUSTOMER SERVICE SECRETS

ISBN:9780070581487

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CUSTOMER SERVICE SECRETS


CUSTOMER SERVICE SECRETS

ISBN:9780070581586

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CUSTOMER SERVICE SECRETS


Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don''t Feel Like It!...Even When They Don''t Deserve It!

ISBN:9780070248175

Unlike other customer service books, Jeff and Valerie Gee's concise motivational book is written bo...

Super Service Seven Keys to Delivering Great Customer Service Even When You Don t Feel Like It Even When They Don t Deserve It


Strategic Database Marketing: The Masterplan for Starting and Managing a Profitable Customer-Based Marketing Program

ISBN:9780071351829

Strategic Database Marketing is the only resource to explain database marketing from the customer's...

Strategic Database Marketing The Masterplan for Starting and Managing a Profitable Customer Based Marketing Program


The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First

ISBN:9780071352109

IBM's battle plan for attracting new customers--and keeping them for life. IBM--history's most rema...

The Customer Centered Enterprise How IBM and Other World Class Companies Achieve Extraordinary Results by Putting Customers First


The Relationship-Based Enterprise: Powering Business Success Through Customer Relationship Management

ISBN:9780070860810

Increasing amounts of money are being spent on Customer Relationship Management (CRM) but these inv...

The Relationship Based Enterprise Powering Business Success Through Customer Relationship Management


Secrets of Customer Relationship Management: It''s All About How You Make Them Feel

ISBN:9780071362535

"Many marketing people still pursue interactive sales solely for their immediate cash return rather...

Secrets of Customer Relationship Management It s All About How You Make Them Feel


The Customer Loyalty Solution

ISBN:9780071363662

To be successful, database marketers have to think like customers. They have to dream up strategies...

The Customer Loyalty Solution


Customer-driven Project Management

ISBN:9780071369824

Reorganize any project for improved efficiency and quality Designed around numerous case studies, "...

Customer driven Project Management


Wireless Rules: New Marketing Strategies for Customer Relationship Management Anytime, Anywhere

ISBN:9780071374378

~Within three years, more than 500 million people will be using some form of wireless device. To ma...

Wireless Rules New Marketing Strategies for Customer Relationship Management Anytime Anywhere


FIRING UP THE CUSTOMER

ISBN:9780071400176

Firing Up the Customer is different from other limited-viewpoint business strategy books. It examin...

FIRING UP THE CUSTOMER


The Customer Service Training Tool Kit

ISBN:9780079137739

Train your staff to provide great customer service in every situation! Now, with the help of these ...

The Customer Service Training Tool Kit


The Customer Delight Principle

ISBN:9780658010040

Here's how your company can take customer satisfaction to a new level and reap the profits!~The Cus...

The Customer Delight Principle


The Complete Guide to Customer Support

ISBN:9781578200979

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The Complete Guide to Customer Support


Best Practices in Customer Service

ISBN:9780814470282

A one-stop resource that brings together the wisdom of dozens of customer service experts who expla...

Best Practices in Customer Service


Customer Equity

ISBN:9780875847641

What's a customer worth? The company that can answer this question precisely is the company with an...

Customer Equity


Creating Customer Evangelists

ISBN:9780793155613

For the first time in paperback, a revised edition of the book that launched the term "customer eva...

Creating Customer Evangelists


Customer Care Excellence

ISBN:9780749437923

Today's consumers are sophisticated, well informed and have high expectations of the services they ...

Customer Care Excellence


The Nordstrom Way to Customer Service Excellence

ISBN:9780471702863

在线阅读本书 Book Description First published in 1995, The Nordstrom Way is a classic gui...

The Nordstrom Way to Customer Service Excellence


Customer Behavior

ISBN:9780030343360

Now in a completely revamped second edition, the authors of Customer Behavior have adapted the cont...

Customer Behavior


Driving Customer Equity

ISBN:9780684864662

In their efforts to become more customer-focused, companies everywhere find themselves entangled in...

Driving Customer Equity


Customer Clubs and Loyalty Programmes

ISBN:9780566080241

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Customer Clubs and Loyalty Programmes


Dear Valued Customer, You Are A Loser

ISBN:9780740738234

In addition to being one of the country's leading technology experts (he's co-authored more than 30...

Dear Valued Customer You Are A Loser


Customer Equity Management

ISBN:9780131419292

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Customer Equity Management


Handbook of Key Customer Relationship Management, The

ISBN:9780273650317

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Handbook of Key Customer Relationship Management The


Strategic Customer Alliances

ISBN:9780273038733

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Strategic Customer Alliances


Strategic Customer Alliances

ISBN:9780786301447

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Strategic Customer Alliances


Customer Connections

ISBN:9780875847993

With this book, managers have a new strategic framework for making explicit connections between wha...

Customer Connections


There's a Customer Born Every Minute

ISBN:9780471784623

Praise for THERE'S A CUSTOMER BORN EVERY MINUTE "Joe Vitale has created an enter...

There s a Customer Born Every Minute


Managing Customer Relationships

ISBN:9780471485902

In today’s competitive marketplace, customer relationship management is critical to a company’s pro...

Managing Customer Relationships


Customer-Effective Web Sites

ISBN:9780130878274

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Customer Effective Web Sites


CUSTOMER CENTERED SELLING

ISBN:9780684855011

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CUSTOMER CENTERED SELLING