SERVICES MARKETING INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM
ISBN:9780071199148...
SERVICES MARKETING INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM
Who Stole My Customer?
ISBN:9780131453562Who's stealing your customers? Why is it happening? How can you stop it? These are the toughest que...
Perfect Customer Care
ISBN:9781844131532Customers don't come back with those valuable repeat orders unless you show them you care about the...
branded customer service
ISBN:9781576752982Publisher Comments: Branded Customer Service breaks new ground with an assertion that br...
The Handbook of Online Marketing Research: Knowing Your Customer Using the Net
ISBN:9780071361149...
The Handbook of Online Marketing Research Knowing Your Customer Using the Net
CUSTOMER AT THE CROSSROADS
ISBN:9781583760802...
The Ten Demandments: Rules to Live By in the Age of the Demanding Customer
ISBN:9780071427357Are you truly ready to hear what makes customers tick and what ticks them off? The Ten Demandments ...
The Ten Demandments Rules to Live By in the Age of the Demanding Customer
Customer Chemistry
ISBN:9780658001444This book explains a proven program for identifying - and focusing on - your best customers. It's t...
CUSTOMER DIFFERENTIAL
ISBN:9780814406229This text provides step-by-step guidelines for implementing customer relationship management (CRM) ...
Killer Customer Care
ISBN:9781891984860Kill the Competition--With Customer Care! What is the Ultimate Competitive Advantage? Loyal Custome...
Customer-centered Product Development
ISBN:9780814405680"Never time enough to do it right, but always time enough to do it over."In today's" "faster-better...
Customer centered Product Development
CUSTOMER-CENTRIC PRODUCT DEFINITION
ISBN:9780814406687Drawing on techniques developed by experts from MIT, The University of Chicago, and the Center for ...
CUSTOMER CENTRIC PRODUCT DEFINITION
Customer Service Training 101
ISBN:9780814472903If the true face of any organization is its customer service people, then nothing is more important...
CRM at the Speed of Light, Third Edition: Essential Customer Strategies for the 21st Century
ISBN:9780072231731Updated to reflect the major changes in Customer Relationship Management (CRM) in the last few year...
CRM at the Speed of Light Third Edition Essential Customer Strategies for the 21 st Century
Customer Relationship Management
ISBN:9780071379540This reader-friendly series is must read for all levels of managers All managers, whether brand-...
Customer Relationship Management
Love Thy Customer
ISBN:9780071448024In today's consumer-driven market, the first commandment is love thy customer. As highly sought-aft...
The Customer Response Centre Handbook
ISBN:9780074709788The Customer Response Management Handbook is your one-stop reference for building, rebuilding and i...
The Customer Response Centre Handbook
CUSTOMER RELATIONSHIP MANAGEMENT
ISBN:9780070435049...
CUSTOMER RELATIONSHIP MANAGEMENT
CUSTOMER SERVICE SECRETS
ISBN:9780070581487...
CUSTOMER SERVICE SECRETS
ISBN:9780070581586...
Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don''t Feel Like It!...Even When They Don''t Deserve It!
ISBN:9780070248175Unlike other customer service books, Jeff and Valerie Gee's concise motivational book is written bo...
Super Service Seven Keys to Delivering Great Customer Service Even When You Don t Feel Like It Even When They Don t Deserve It
Strategic Database Marketing: The Masterplan for Starting and Managing a Profitable Customer-Based Marketing Program
ISBN:9780071351829Strategic Database Marketing is the only resource to explain database marketing from the customer's...
Strategic Database Marketing The Masterplan for Starting and Managing a Profitable Customer Based Marketing Program
The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First
ISBN:9780071352109IBM's battle plan for attracting new customers--and keeping them for life. IBM--history's most rema...
The Customer Centered Enterprise How IBM and Other World Class Companies Achieve Extraordinary Results by Putting Customers First
The Relationship-Based Enterprise: Powering Business Success Through Customer Relationship Management
ISBN:9780070860810Increasing amounts of money are being spent on Customer Relationship Management (CRM) but these inv...
The Relationship Based Enterprise Powering Business Success Through Customer Relationship Management
Secrets of Customer Relationship Management: It''s All About How You Make Them Feel
ISBN:9780071362535"Many marketing people still pursue interactive sales solely for their immediate cash return rather...
Secrets of Customer Relationship Management It s All About How You Make Them Feel
The Customer Loyalty Solution
ISBN:9780071363662To be successful, database marketers have to think like customers. They have to dream up strategies...
Customer-driven Project Management
ISBN:9780071369824Reorganize any project for improved efficiency and quality Designed around numerous case studies, "...
Customer driven Project Management
Wireless Rules: New Marketing Strategies for Customer Relationship Management Anytime, Anywhere
ISBN:9780071374378~Within three years, more than 500 million people will be using some form of wireless device. To ma...
Wireless Rules New Marketing Strategies for Customer Relationship Management Anytime Anywhere
FIRING UP THE CUSTOMER
ISBN:9780071400176Firing Up the Customer is different from other limited-viewpoint business strategy books. It examin...
The Customer Service Training Tool Kit
ISBN:9780079137739Train your staff to provide great customer service in every situation! Now, with the help of these ...
The Customer Service Training Tool Kit
The Customer Delight Principle
ISBN:9780658010040Here's how your company can take customer satisfaction to a new level and reap the profits!~The Cus...
The Customer Delight Principle
The Complete Guide to Customer Support
ISBN:9781578200979...
The Complete Guide to Customer Support
Best Practices in Customer Service
ISBN:9780814470282A one-stop resource that brings together the wisdom of dozens of customer service experts who expla...
Best Practices in Customer Service
Customer Equity
ISBN:9780875847641What's a customer worth? The company that can answer this question precisely is the company with an...
Creating Customer Evangelists
ISBN:9780793155613For the first time in paperback, a revised edition of the book that launched the term "customer eva...
Customer Care Excellence
ISBN:9780749437923Today's consumers are sophisticated, well informed and have high expectations of the services they ...
The Nordstrom Way to Customer Service Excellence
ISBN:9780471702863在线阅读本书 Book Description First published in 1995, The Nordstrom Way is a classic gui...
The Nordstrom Way to Customer Service Excellence
Customer Behavior
ISBN:9780030343360Now in a completely revamped second edition, the authors of Customer Behavior have adapted the cont...
Driving Customer Equity
ISBN:9780684864662In their efforts to become more customer-focused, companies everywhere find themselves entangled in...
Customer Clubs and Loyalty Programmes
ISBN:9780566080241...
Customer Clubs and Loyalty Programmes
Dear Valued Customer, You Are A Loser
ISBN:9780740738234In addition to being one of the country's leading technology experts (he's co-authored more than 30...
Dear Valued Customer You Are A Loser
Customer Equity Management
ISBN:9780131419292...
Handbook of Key Customer Relationship Management, The
ISBN:9780273650317...
Handbook of Key Customer Relationship Management The
Strategic Customer Alliances
ISBN:9780273038733...
Strategic Customer Alliances
ISBN:9780786301447...
Customer Connections
ISBN:9780875847993With this book, managers have a new strategic framework for making explicit connections between wha...
There's a Customer Born Every Minute
ISBN:9780471784623Praise for THERE'S A CUSTOMER BORN EVERY MINUTE "Joe Vitale has created an enter...
There s a Customer Born Every Minute
Managing Customer Relationships
ISBN:9780471485902In today’s competitive marketplace, customer relationship management is critical to a company’s pro...
Managing Customer Relationships
Customer-Effective Web Sites
ISBN:9780130878274...
CUSTOMER CENTERED SELLING
ISBN:9780684855011...