Telephone Skills from A to Z

ISBN: 9781560525806

作者: Nancy Friedman

出版社: Course Technology Ptr

出版年: 2000-5

页数: 112

定价: $ 15.76

装帧: Pap

内容简介

Your company's reputation is on the line--literally. Make good phone skills a standard throughout your organization with this practical guide to the basics. Teaches everyone how to adopt a professional, friendly tone from the initial greeting to the final good-bye--and how to handle whatever arises in between. A vital reference tool. Learning Objectives: To present basic telephone courtesies. To show how to handle telephone conversation problems. To explain what to avoid in telephoning.