Measure What Matters to Customers

副标题: Using Key Predictive Indicators (KPIs)

ISBN: 9780471752943

出版社: Wiley

出版年: 2006-10

页数: 208

定价: USD 52.00

装帧: Hardcover

内容简介

Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.