How to Resolve Conflict Effectively

副标题: How To Resolve Conflict Effectively, Participant'S Workbookibute To Your Team'S Success, Participant'S

ISBN: 9780787973568

出版社: John Wiley & Sons Inc

出版年: 2005-1

页数: 24

定价: 108.00元

装帧: Pap

内容简介

Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit creating a win--win situation. How to Resolve Conflict Effectively, Participant's Workbook from the popular 60--Minute Active Training Series offers you an effective, yet brief program that will teach you the skills needed to successfully resolve conflict and create win--win situations. Specifically, you will learn how to * Get tension right out on the table * Figure out what's bothering the other person * Communicate the real, underlying concerns