THE SIX SIGMA WAY TEAM FIELDBOOK

副标题: An Implementation Guide for Process Improvement Teams

ISBN: 9780071373142

作者: Peter S·Pande/Robert P·Neuman/Roland R·Cavanagh

出版社: McGraw-Hill Education

出版年: 2002-1-4

页数: 403

定价: 297.0

装帧: Paperback

内容简介

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Six Sigma is a system for improving the quality of organizational processes. It was originally developed at Motorola in the 1980's and has become one of the most widely discussed and reported trends in business over the past two years, thanks largely to the phenomenal successes of the Six Sigma program at one of the world's most successful companies, GE. At the heart of Six Sigma are project improvement teams. These teams are responsible for identifying a product, service or process that needs improvment or redesign, gathering data on the process and the rate of defects, and finding ways to improve quality--up to a Six Sigma level, i.e. 4.3 defects per million. Whereas the Six Sigma Way focused on the overall organizational issues for senior managers interested in implementing Six Sigma. The Six Sigma Way Fieldbook focuses on the improvement teams that do that real work of Six Sigma. The Fieldbook will provide a practical reference for team leaders and team members of Six Sigma project improvement teams. It will focus on the practical tools and methods that have made Six Sigma popular and successful, and how a team can implement them. The authors provide guidelilnes and tips for improving existing process, redesigning new process, and using advanced Six Sigma tools.