Mastering the Art of Q and A: A Survival Guide for Tough， Trick and Hostile Questions

ISBN: 9781556231414

定价: 66.00

内容简介

PART I
THE BASICS
section provides the foundation for most of the concepts
discussed in this book by examining closely what a question is???
what it can accomplish??? and how the process of Q & A influences
human behavior. Accompanying these insights will be a wealth
of practical advice for both questioner and respondent.
CHAFER 1: ASSESSING THE VALUE OF
QUALITY QUESTIONS
1. How do questions influence you?
2. What functions do questions serve?
3. What are the implications of asking open-ended vs.
closed-ended questions?
4. How can questions influence the quality of your decision-
making?
5. What are the main objectives of a Q & A session?
CHAPTER 2: PROBING THE QUESTIONER S
AND THE RESPONDENTS MINDS
1. What major factors influence the questioner while con-
ceiving and posing a question?
2. What major factors influence the respondent while lis-
tening to??? conceiving??? and responding to a question?