Comprehensive Self-Study Manual for Retail Readiness Certification Prep

ISBN: 9780538440189

出版社: South-Western Educational Pub

出版年: 2004-12-28

页数: 528

定价: USD 70.95

装帧: Paperback

内容简介

Get prepared for the National Retail Federation (NRF) Foundation's National Professional Certification in Customer Service Retail Readiness is an online and/or print-based certification prep program. The comprehensive online prep course covers retail, customer service, and selling. The Retail Readiness text serves as an optional print resource and study tool--use it alone or to support the online materials. All solutions are included right in the text to make preparation easy and complete. So, the choice is yours--online, print, or both. These materials provide a strong foundation in customer service, retail, and selling and prepare users for the Certification Exam.