Killer Customer Care

ISBN: 9781891984860

作者: George Colombo

出版社: McGraw-Hill

出版年: 2001-12-01

页数: 288

定价: 144.1

装帧: Pap

内容简介

Kill the Competition--With Customer Care! What is the Ultimate Competitive Advantage? Loyal Customers.

When all things are equal in product, customers look for what makes the provider exc