Six Sigma for Transactions and Service (Six Sigma Operational Methods)

ISBN: 9780071443302

作者: Parveen S·Goel/Praveen Gupta/Rajeev Jain/Rajesh K·Tyagi

出版社: McGraw-Hill Professional

出版年: 2004-12-17

页数: 558

定价: USD 89.95

装帧: Hardcover

内容简介

Many of the Six Sigma methods successfully used in manufacturing are now being utilised in the transactional and service sectors. However, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. This resource addresses those differences and provides a roadmap for implementing "customer-centric" Six Sigma.