LOYALTY RULES, HC

ISBN: 9781578512058

作者: REICHHELD

出版社: HARVARD BUS. SC

出版年: 2001-09-01

页数: 213

定价: 233.8

装帧: HRD

内容简介

In this provocative yet practical book, Fred Reichheld argues that loyalty provides the acid test for leadership in today＇s volatile business environment, and that most leaders deserve failing grades.