ITIL Service Support and Service Delivery Process Model

ISBN: 9780954488420

出版社: Key Skills ILX

出版年: 2005-12-01

定价: USD 7.99

装帧: Map

内容简介

Key Skills ILX have designed an A3 double sided process model, giving a graphical overview of all major Service Support and Service Delivery Processes.

This is an excellent tool to use as part of your preperation for your ITIL examinations.