当前位置:在线查询网 > 图书大全 > Employee Management and Customer Service in the Retail Industry

Employee Management and Customer Service in the Retail Industry_图书大全


请输入要查询的图书:

可以输入图书全称,关键词或ISBN号

Employee Management and Customer Service in the Retail Industry

ISBN: 9780471723240

出版社: John Wiley & Sons Inc

出版年: 2005-8

页数: 190

定价: 699.70元

装帧: Pap

内容简介


Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager's natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.