Service Support

ISBN: 9780113300150

出版社: Renouf Pub Co Ltd

出版年: 2000-3

页数: 323

定价: $ 229.96

装帧: Pap

内容简介

This work draws together the advice provided in the five core books by CCTA on service support. It covers: change management; configuration management; help desk management; problem management; software release and rollout; and an explanation of the links between the disciplines.