101 Ways to Improve Customer Service

ISBN: 9780787982003

出版社: John Wiley & Sons Inc

出版年: 2007-2

页数: 366

定价: 397.00元

装帧: Pap

内容简介

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.