Funeral Home Customer Service A-Z

ISBN: 9781879651449

出版社: Independent Pub Group

出版年: 2005-4

页数: 236

定价: $ 28.19

装帧: Pap

内容简介

From personalising memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's 'experience economy' customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.