Relationship Marketing_图书大全
Relationship Marketing
副标题: Winning and Keeping Customers (CIM Professional Development S.)
ISBN: 9780750640176
出版社: Butterworth-Heinemann
出版年: 1998-05-04
页数: 320
定价: USD 44.95
装帧: Paperback
内容简介
The newly emerging area of relationship marketing has become a major focal point for leading-edge practitioners in their search for sustainable competitive advantage. This book, which complements the best-selling title Relationship Marketing, presents a selection of some of the best writing on the subject by experts from around the world. The editors have supplemented these articles with linking summaries and commentaries which together highlight the breadth of this important topic.
Issues such as:
*customer retention
*employee satisfaction
*supplier relations
*management of service quality
are all brought together to provide an integrated approach to the development of a relationship marketing strategy.
Complements the best-selling title Relationship Marketing
Presents a selection of some of the best writing on the subject by experts from around the world
